Service access
FaultLens is provided as a hosted software service for engineering teams. Access may depend on valid workspace membership, user authentication, and assigned permissions.
Legal
Terms of Service
These Terms govern access to and use of FaultLens, a hosted software product operated by FaultLens Technologies Private Limited.
They are written in plain language so customers can understand access, acceptable use, billing, and service responsibilities.
Plans and service changes
Features, plan limits, and operating practices may change over time. FaultLens will communicate material customer-facing changes through the product, support channels, or updated policy pages as appropriate.
Accounts and workspace responsibility
Customers are responsible for their workspace administrators, invited users, roles, and use of the service from their accounts. Users must keep credentials secure and must not share accounts in ways that violate workspace security or access policies.
Acceptable use
- Do not interfere with service reliability, security, or availability.
- Do not access workspaces or data without authorization.
- Do not upload or process unlawful, abusive, or malicious content through the service.
- Do not use FaultLens to compromise infrastructure, collect credentials, or disrupt third parties.
Subscriptions and billing
FaultLens may be offered on trial, paid, or enterprise-style plans. Plan changes and commercial upgrades may require confirmation by the FaultLens team before they take effect. Billing timing, plan changes, cancellations, and refund review are explained in the Billing Policy and Refund & Cancellation Policy.
Customer data and usage
Customers remain responsible for the legality and appropriateness of the data they submit to FaultLens. Customers should ensure they have the right to process and share that data through the service.
Availability, suspension, and termination
We aim to keep FaultLens reliable, but availability may be interrupted for maintenance, security work, feature changes, or infrastructure issues. We may suspend or terminate access where needed to address unpaid accounts, misuse, security risks, or material breaches of these Terms.
Liability and governing details
FaultLens is provided on a commercially reasonable basis, subject to these Terms and any confirmed written commercial arrangement with the customer.
For commercial requests, use hello@faultlens.in. For product support and onboarding help, use support@faultlens.in. For privacy or legal matters, use legal@faultlens.in.