Product support
For workspace help, onboarding help, product questions, and general FaultLens support after access is approved.
support@faultlens.in - product help, onboarding, and early support. Response within 1 business day.
Contact
Reach the team behind FaultLens.
Use the right inbox and we will route your request quickly. Access and commercial questions go to hello@faultlens.in. Product support goes to support@faultlens.in. Legal and privacy requests go to legal@faultlens.in.
Privacy and legal
For privacy requests, policy questions, and legal correspondence related to FaultLens.
legal@faultlens.in - privacy, policy, compliance, and legal correspondence. Response within 2 business days.
Pricing and plan changes
For pricing requests, plan upgrades, and commercial coordination that should be confirmed with the team.
hello@faultlens.in - pricing, upgrades, and commercial coordination. Response within 1 business day.
Security and data questions
For security-related inquiries, data handling questions, and privacy or compliance matters related to how FaultLens processes customer data.
legal@faultlens.in - security, privacy, and compliance questions. Response within 2 business days. See the security overview for details on data protection practices.
A direct reply, not a ticket maze.
When you reach out, you get a direct product conversation rather than a support maze. That means faster context, clearer answers, and a practical discussion about whether FaultLens fits your workflow.
Need commercial or policy context first?
You can review the pricing, privacy, and terms pages before contacting the team so your next step is more specific and easier to route.