Billing cycle
Monthly FaultLens plans are billed in advance for the applicable billing period. The active workspace plan and any confirmed commercial arrangement determine the current usage limits and access level.
Commercial policy
Billing Policy
This policy explains the customer-facing billing position for FaultLens monthly plans, plan changes, cancellations, refund review, and invoice documents.
Some plan changes may require confirmation by the FaultLens team. We will confirm the effective date and billing impact before changing paid access.
Invoices
Paid invoices are generated from FaultLens billing records after payment. Invoice documents should be read together with the displayed payment and document status.
Downgrades and plan changes
Downgrades apply from the next billing cycle after confirmation. Some plan changes may require review by the FaultLens team before they take effect.
Cancellations
Cancellations stop future renewals. Current paid access remains active until the end of the billing period unless FaultLens separately confirms a different arrangement.
Refunds and credits
Refunds and credits are not automatic. If a customer believes there has been a billing error, duplicate charge, or exceptional commercial issue, FaultLens may review the request case by case.
Review and confirmation
FaultLens may review billing requests, payment status, and workspace details before changing paid access. We will confirm the effective date and billing impact before applying confirmed changes.
Need help with billing?
Use hello@faultlens.in for pricing, billing, downgrade, cancellation, or refund-review questions. Read the Refund and Cancellation Policy for related cancellation and refund-review wording.